Do you need reliable website support?
Websites require ongoing support and maintenance. And just like you depend on a trustworthy mechanic to maintain your car or a competent accountant to balance your books, you can rely on Ella J Designs to maintain, support, and secure your website. Become a Website Care Member today and join the growing community of website owners who are free to pursue their goals because we’ve got their websites covered.
Starting at $100/month. No Contracts. Cancel Any Time.
Platforms we support: WordPress | Squarespace | Shopify | Wix | WooCommerce | Weebly
Website Care Member Benefits
We solve problems, make changes for you, and answer questions quickly and competently.
- Email, phone, and chat support
- Customized training
- Site administration
Making sure your site is secure, healthy, and optimized for peak performance is our mission.
- Fast, reliable, and secure web hosting
- Software and plugin updates
- Automatic cloud backups
Our vigilant monitoring thwarts hackers, looks for performance errors, and preempts traffic spikes.
- Security monitoring and malware recovery
- Broken link and error monitoring
- Performance / speed monitoring
Receive custom analytics reports that are beautiful, dynamic, and easy-to-read. Your reports go beyond vanity metrics like number of visitors and page views. They track website goals, movement through your funnel, and conversion rates. You’ll know which webpages, marketing channels, keywords, and visitor types are moving you toward your website goals.
From time-to-time, you’ll have additional development requests for your site because strategy changes, you need a new feature, or want additional functionality. As a Website Care Member, your development requests take priority in our coding schedule, and you save money by getting a discount on all quotes.
Digital marketing services are available to Website Care Members. Contact us to find how we can make your online marketing flourish.
What Other Members Are Saying…
Website Care FAQs
No problem. We offer “volume” discounting with all the benefits for each site. Contact us for more information on a Multi-site Membership.
A number of tasks that are managed through your website’s admin dashboard. The following are each examples of what’s considered a single admin task:
- Publishing or making changes to webpage or blogpost content
- Optimizing and publishing an image or other rich-media
- Making menu and taxonomy adjustments
- Administering an already installed plugin
- Tweaking colors, font styles, or other minor design features
- Applying an on-page SEO enhancement
Development work or tasks that add new functionality, design elements, or requires testing. Examples are:
- Adding and testing plugins
- Significant changes to plugin functionality
- Major design and style changes
- Programming, coding and/or development
- Tasks that will take longer than 30 minutes to complete
- Integrating/administering technology external to your site
1 – 2 per site per month. This is usually more than enough for most members but, more dedicated administrative time can be allotted if you need more support by opting into the Dedicated Webmaster Plan.
We’ve been doing this for a while and are first and foremost here to support you, so we know you can get busy from time-to-time. If you exceed your monthly admin tasks every so often, we’ll let it slide, but if it becomes a regular occurrence, then maybe moving you to the Dedicated Webmaster Plan makes sense.
This is best for clients who consistently have a lot of monthly administrative tasks and would rather have us handle them all. No counting tasks on our end, your queue is unlimited. We essentially become your full-time, in-house web administrator. Dedicated Webmaster Plans are quoted based on individual needs and are a minimum 12 month commitment. Think you need a Dedicated Webmaster? Contact us today to see how we can help.
They do not, but every month your available tasks are reserved in our support queue and will receive priority attention.
For any client website we design and build we offer you and your team personalized training sessions so that you get to know your new website and how it works. Normally this training is done online with one of our team members. After that, and for any clients that transfer their websites to one of our Website Care Membership, you can access any of our WordPress training videos from our comprehensive and growing library or arrange for personal 1-on-1 training.
We use Google Analytics, Google Data Studio, Google Spreadsheets, and other tools processes make receiving, reading, and understanding your reports easy and enjoyable.
Website Care Right
Absolutely! As a valued Website Care Member your development requests take priority in our schedule.
Great question. Accurate and timely website analytics that focus on the most relevant metrics for your website’s growth are extremely important. We meet with a lot of future clients who unfortunately have little to no reporting setup or superficial/incorrect reporting. This is essentially like flying a plane without looking at your gauges or a map! If you’re not measuring your performance and setting goals in your analytics, then you’ll never reach your goals. We take reporting very seriously because it empowers you to get the most out of your website and online marketing activities.
Your Membership and associated fees will not include any third party licensing fees for add-on services or software your site or marketing activities may require unless specified. Third-party fees are either paid-for directly by you are billed separately.
Our Website Care Membership is proactive care, so we hope to prevent anything from happening. However, in the case your website gets into a bit of trouble, we will be there to correct the issue and bring it back online right away. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
Yes, digital marketing starts with your goals and online marketing needs. We can consult, advise, coach, manage, or execute your digital marketing activities for you to help you achieve your goals.
We can perform Search Engine Optimization, Pay Per Click (Digital Advertising), Content Marketing, Email Marketing, Social Media, Inbound Sales/Marketing Funnels, and much more. Let us know what you want to achieve and we’ll come up with a digital marketing game plan that will work for you.
Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to [email protected], and we will immediately stop the next payment and send you the latest backup of your website. No refunds for annual plans paid in advance.
We do but there is an additional fee to cover call tracking costs. Contact us for more info.
What Are You Waiting For?
Get peace of mind
Put your website support in good hands and go focus on what you do best. Let’s achieve your goals together.